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WorkSmart Guides - Updated ready-made IT user documentation

| Thursday, May 31, 2012
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When I started working at Microsoft, I hadn’t been in such an open, technology rich culture before. And with so many IT systems around, and so many different software resources, my head was buzzing. In fact, I remember that at the end of the first week, the number of links in my Favourites was massive – just to internal websites.

I’d never used internet telephony, encryption, instant messaging, live meeting or SharePoint before, so I was all at sea until I could play around and work out how they were supposed to operate. Meanwhile, people who’d been at Microsoft for a while were metaphorically whizzing past me, as they collaborated, shared, published and distributed information. Whilst I was trying to work out how to answer my desk phone.

One of the godsends for me was a set of documents called Work Smart Guides, which walked me through the basics of some of the new technology I was encountering.

As our IT team describe it, Work Smart Guides bridge the gap between technology and users. Work Smart guides provide employees with scenario-based, best-use productivity aids on Microsoft products and technologies.

We produce them because we expect to see more consistent, productive, and cost-effective use of products and technologies across the company – which helps the business ROI on IT investments, as well as helping people to understand the benefit the IT team deliver to users.

Updated ready-made IT guides

The Microsoft IT Team have just updated the published versions that you could modify and publish for your users. This is a great step – I’m guessing that lots of schools, TAFEs and Universities are either producing user documentation for staff, or want to. And I bet that 80-90% of the content is identical in each institution. So these guides would make a good starter for 10, either for the format, or the instructions, or simply the screenshots. As an example, here’s the Email Basics one.

Read more: The Education Blog
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